不論客下在任何地方，購買本公司之任何產品，一般情況，本公司只接受更換貨品，而不設退款。 如客下在本網站訂購產品，凡收到貨物後發現以下情形的，可以在簽收之日起的14天內無條件退換貨品： 1.收到貨物時即發現產品破損； 2.與顧客在網站上訂購的產品不同； 3.收到貨物時即發現產品已過期； 凡出現上述情形，我們將免收任何費用為客下更換相應之產品。 退換貨品程序 ●若您的貨品符合我們的退換貨原則，請您於退換期內致電或以電郵聯絡客戶服務主任提出換貨申請； ●收到申請後，本店會根據您提供的貨品資料 (圖片／影片等) 進行初步審核； ●初步申請受理後，我們會透過電郵或電話通知您，您須於指定時間內帶同貨品及確認訂單，於辦公時間內親臨本店與客戶服務員作進一步瑕疵或損壞鑑定； ●若申請人未能於指定時間內辦理換貨手續，則將被視作放棄申請。 如有任何爭議，本公司保留最終決定權。 No matter where you purchased any of our products, we usually only offer product exchanges and do not provide refunds. If you have ordered products from our website, you are entitled to an unconditional return or exchange within 14 days of receiving the goods under the following circumstances: 1. Discovery of product damage upon receipt. 2. Receipt of products different from those ordered on the website. 3. Identification of product expiration upon receipt. In the event of the aforementioned circumstances, we will replace the corresponding product at no additional cost. Return and Exchange Process: ● Should your product align with our return and exchange policy, kindly contact our customer service officer via phone or email during the stipulated return and exchange period to initiate an exchange. ● Upon receipt of your application, our store will conduct an initial review based on the provided product information (photographs/videos, etc.). ● Following the acceptance of your initial application, we will notify you through email or phone. You must bring the goods, confirm the order, and visit our store during business hours within the specified timeframe for further assessment of defects or damages with our customer service team. ● Failure to complete the exchange process within the specified timeframe will result in the application being deemed abandoned. In the case of any disputes, our company retains the authority to make the final decision.